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Health Consumer Report: Four Key Elements to Increase Consumer Satisfaction in Health Care



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Both patients and doctors can use the health consumer report as a tool. This year's study outlines four key themes that should guide health care consumers. These themes include optimism, choices, transparency, and patient-generated data. These elements are crucial to increasing consumer satisfaction regarding health care.

Optimism

The term optimism has been associated with many positive outcomes, including improved health and well-being. It is also linked to coping strategies that focus on the positive aspects of stressful situations. There are indirect effects that optimism has on quality-of-life. Positive people report higher quality lives than pessimists.

Optimism can be associated with a healthier lifestyle. This includes better physical health and a stronger social support network. People who are optimistic tend get more exercise and quit smoking. They also live with a partner. And they follow better medical advice. Despite these advantages, there is no evidence that optimism can lead to a healthier diet and a more toned body.

Options

The Patient Protection & Affordable Health Act (PPACA), has created health insurance markets where consumers can compare and choose from different plans. Many consumers are not equipped to make informed choices about their coverage options and spend more than necessary. In this report, RAND researchers examine the literature to determine whether consumers make the right choices about their health coverage.


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Consumer choice is an important approach to improving health care quality in the United States. Health consumer reports, which are based on the experiences of consumers with their healthcare providers, can be used to help them make informed decisions about their own health.

Transparency

Transparency in Health Consumer Report Movement has many positive aspects. It makes it simple for consumers to choose a doctor or hospital according to their ratings. They also get information about how their provider ranks. However, it comes with some risks. Consumers may have difficulty understanding the jargon and complex information within the report.


First, consumers may not make the best decisions when selecting a provider for their health. The health care system is highly complex, and it is easy for patients to default to the most expensive provider. Costs do not always reflect quality. Patients may have to pay prescriptions and facility fees, which can increase their bills.

Data generated by patients

Patient-generated information (PGHD), data not normally collected in a traditional health care setting, is called patient-generated data. This data includes information on prevention and health promotion activities. It expands the definition of healthy beyond just wellness and illness, to include the entire person. In turn, this data enhances the quality of patient care by improving service and satisfaction.

Data can be gathered from many sources and used for health care. This data can include information about your personal health, like blood pressure readings or exercise information. It is important to differentiate between patient-generated data and patient-reported outcome measures.


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Biopharma companies

The pharmaceutical industry spends billions of dollar each year on research to create new medicines. But despite these investments, the price of prescription drugs in the U.S. is on the rise. However, consumers continue to be willing to spend money on prescription drugs, even when they are not required. One example is insulin, which costs $14 to $300 in the U.S. but just $6 to $30 in other countries.

The report examined 35 large pharmaceutical corporations that generate revenue through sales and had EBITDA in excess of $3.7 trillion. This was more than triple the revenue of the S&P 500. In contrast, profits at biopharmaceutical firms were lower than S&P 500.



 



Health Consumer Report: Four Key Elements to Increase Consumer Satisfaction in Health Care