DIRECTV offers subscriptions to hundreds of channels. There are many packages available, including entertainment and sports channels. AT&T owns DirecTV. It has more than 20 million subscribers in the United States. They also offer satellite radio services and private video services. DirecTV's customer service is a hallmark. Its customer services portal is slow and heavy. The company does offer no online chat, or phone scheduling.
The Better Business Bureau can handle a complaint about DirecTV. The BBB is an independent organization that assists companies in resolving problems. BBB provides consumer protection and publishes complaints statistics. A company with an excellent BBB rating is more likely than not to respond to complaints. A company with a poor rating will likely ignore the complaint.
The FCC also has an informal mechanism for consumer complaints. Direct TV complaints can be handled by the FCC. ReportFraud also has a website where you can report cybercrime.
One of the biggest problems with Direct TV is its price hikes. After one year, the prices will usually rise. Customers are also locked into promotional packages for the first year. Cancelling your service early is subject to penalties. The cost of cancellation fees can run as high as $480. You will be charged for the next bill if you cancel after you have completed your billing cycle.
DIRECTV was also referred to the Federal Trade Commission. It filed a complaint on behalf of overcharged consumers. Direct TV was the worst-known cable television company, according to the complaint. Additional government agencies are also involved.
All DirecTV complaints were accepted by the National Advertising Division. It even agreed with the fact that the reruns line was puffery.
The best way to get involved in this process is to file a complaint on the Internet. This will allow you to be heard by a broader audience. You can also reach out to your state consumer protection department. Also, you will need to send a demand letter with a brief history. You must also include a statement stating that you will sue DIRECTV if it doesn't pay. FairShake may also be of assistance.
The FCC and your state's consumer agency can be contacted to resolve the matter. You may also file a complaint to the arbitration. Arbitration is a process for resolving disputes that allows consumers the opportunity to complain to an independent arbitrator. You may find the outcome favorable. However, it is important to note that you will have to pay the cost of arbitration.
While the DirecTV customer service portal may not be the most user-friendly, it's certainly the most efficient. In order to file a complaint, you must log in with your myAT&T account. You will also need to enter your ID and password.