Google Customer Reviews are a free service that helps businesses gather and display customer reviews. These reviews are a way for shoppers to make better choices and help businesses stand out in search advertisements.
Google Customer Reviews can be displayed on your site or you can use the Google App, which will automatically insert a customer reviews badge in your store. The badge will be displayed to let customers know your company's exceptional customer service.
The process of adding the Google Customer Review badge onto your website is very simple. To make it work, you'll need to install the Customer Review snippet code onto your store's transaction page. The snippet will link the customer to the Google customer reviews survey after a customer has made a purchase. The customer will be able to rate the experience and receive a thank-you message. Alternativly, the badge can be displayed in other areas of your site.
Google Customer Review programs are not tied to products like the Product Ratings. It is similar to Google's Seller ratings system. Star ratings can increase your online credibility and help you make your products more easily visible to the most discerning internet shoppers.
You can decide if Google Customer Reviews will increase sales. Many sellers report that the program has helped increase their traffic. You are more likely to receive repeat business if you have a positive review from a customer. It is important to pay close attention to any reviews you receive. It is important to promptly respond to reviews.
Negative reviews should be encouraged, but it's important that you are careful about what you say. You can ask your customer service and social media channels for help if you are unsure how to deal with a complaint. You can also use the Google Support link. This link can be included in your email signature to help spread the word.
It doesn't matter why a customer reviews you, you should still be thankful. Positive reviews aren't as urgent as negative ones, so it's wise to thank your customers for their time. Even a small thank you can go a long way toward converting prospects into loyal customers.
On the other hand, you shouldn't neglect the nitty-gritty of the Google Customer Reviews program. Certain policies can result in a badge retake or even the end of the program.
It is important to have a clear strategy for collecting your reviews and displaying them. Once you have created your Google Customer Reviews profile and installed the code it will take a few more days for data to begin being collected. This process can take up to 60 to 90 business days, according to some merchants.